Your Privacy Matters to Us at Advanced Drains & Underground Solutions

Last updated: May 2, 2026

Here at Advanced Drains & Underground Solutions, serving our neighbors in Springfield, Havertown, Drexel Hill, and all across Delaware County, your privacy is a big deal to us. We’re committed to keeping your personal information safe and sound. This Privacy Policy lays out exactly how we handle the info you share when you visit our websites (advanceddrainsandundergroundsolutions.com and no-trenches.com), ask for a quote, schedule a service, or just get in touch with our team. We believe in being upfront and clear, just like we are with our trenchless solutions.

1. Information We Collect

When you reach out to us for help with a stubborn drain or a sewer line repair, we need some basic info to do our job right. Here’s what we might collect:

• Contact Info: Your name, where you live or where we’re doing the work (like in Media or Swarthmore), your phone number (give us a call at 855-DONT-DIG if you need us!), and your email address. This helps us get to you and keep you updated.
• Service Details: What’s going on with your plumbing or drain? Any photos or videos you send our way, and when you’d like us to come out. This helps our team understand the issue before we even arrive.
• Payment Info: When it’s time to settle up, we use secure payment processors. We only see limited card or bank details – we never store your full card number on our own systems. Your financial security is paramount.
• Communications: We might record inbound calls (we’ll always let you know if an AI assistant is involved) and keep records of SMS messages or emails. This helps us improve our service and make sure we’ve got all the details straight.
• Website Data: When you browse our sites, we collect standard stuff like your IP address, what browser you’re using, which pages you visit, and how you found us. We use tools like Google Analytics, Microsoft Clarity, and Meta Pixel to understand how our website is working and make it better for you. This data is usually anonymous and helps us improve your online experience.

2. How We Use Information

So, what do we do with all this information? Mostly, we use it to provide you with the best darn trenchless plumbing and drain service in Delco. Specifically, we use your info to:

• Provide Services: Schedule your appointments, diagnose your plumbing issues, and complete the work you’ve hired us for, whether it’s in Upper Darby or Lansdowne.
• Communicate: Keep you in the loop about your service, send quotes, invoices, and answer your questions.
• Improve Our Business: Understand what’s working well and where we can get better, both on our website and in our service delivery.
• Process Payments: Handle billing and payments securely.
• Comply with Law: Meet any legal obligations we have.

SMS / Text Messaging

When you opt in to receive text messages from us, we collect your mobile phone number, your consent status (including timestamp, IP address, and method of consent), and the content of messages exchanged. We use this information solely to send you service-related messages such as appointment confirmations, technician ETAs, service follow-ups, and review requests. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors that provide services on our behalf (e.g., dispatching software) is permitted; those subcontractors are restricted from using your information for any other purpose. You can opt out at any time by replying STOP to any message. For full details on our SMS program, see our SMS / Text Messaging Terms.