Privacy Policy

Last updated: November 11, 2026

This policy explains what information Advanced Drains & Underground Solutions (“we,” “us”) collects when you visit this website, contact us, or hire us for drain, sewer, and plumbing work in Delaware County, Pennsylvania and nearby areas, and how we use it.

Information we collect

Contact details: your name, phone number, email address, and the address where the work is needed.
Service details: what is going on, photos or videos you send us, appointment times, estimates, invoices, and job notes.
Payment details: payments are handled by our payment processor. We do not store full card numbers on our own systems.
Messages and calls: texts and emails you exchange with us. Calls to our office may be recorded, and some calls may be answered by an automated assistant.
Website data: standard browser information such as IP address, browser type, pages visited, and how you found us, collected by cookies and analytics tools (for example, Google Analytics).

How we use it

To schedule appointments, send estimates, do the work, and follow up.
To contact you about your request by phone, email, or text message (with your consent for texts).
To take payments and keep business and tax records.
To improve our website and our service.
To meet legal requirements.

SMS / text messages

If you check the text message consent box on one of our website forms, agree on a call with our office, or text us first, Advanced Drains & Underground Solutions will send you text messages about your service: appointment confirmations and reminders, estimate and job updates, technician on-the-way alerts, payment receipts, and a review request after the job. We do not send marketing texts.

Message frequency varies (typically 1–4 messages per service visit).
Message and data rates may apply.
Reply STOP at any time to opt out. Reply HELP for help, or call 855-DONT-DIG (855-366-8344).
Consent to receive texts is not a condition of purchase.
Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with or sold to any third party. We share phone numbers only with the service providers that deliver our messages and run our scheduling, and they may use them only to provide that service to us. See our Terms for the full SMS terms.

Who we share information with

We do not sell your personal information. We share it only with service providers who help us run the business, such as our scheduling and dispatch software, payment processor, phone and text message provider, email provider, and website hosting and analytics. They may use it only to provide those services to us. We may also share information when the law requires it, for example with a township for a permit or inspection you asked us to handle.

How long we keep it

We keep customer and job records as long as needed to provide service, honor warranties, and meet tax and legal record-keeping rules.

Your choices

Reply STOP to any text to stop text messages.
Ask us to see, correct, or delete your information by emailing or calling us. Some records must be kept for legal or tax reasons.
You can block or delete cookies in your browser settings.

Security

We use reasonable safeguards to protect your information. No system is perfectly secure, so we cannot guarantee absolute security.

Children

Our services are for adults. We do not knowingly collect information from children under 13.

Changes

We may update this policy. The date at the top shows the latest version.

Contact us

Advanced Drains & Underground Solutions
Delaware County, Pennsylvania
Phone: 855-DONT-DIG (855-366-8344)
Email: advanceddrains2019@adapr.net